This widespread issue started at around 4 p.m. PT, with YouTube on Twitter confirming the problem. The company is “aware of the issue and working on a fix.” Given the timing, the outage is being particularly felt across the US.
YouTube on all platforms is currently browseable, but users are not able to play videos. Initially, the thumbnail image would appear on mobile, but be accompanied by a continuously loading progress indicator. Later on in the outage, an error message appeared. Searching for videos still works, but there is a slight delay before everything loads.
A similar issue plagues YouTube TV, which was only available in the US. The YouTube Music app does not appear to be impacted, but the streaming service was not loading on Smart Displays, speakers, or other Assistant devices.The Play Store was also affected. Android apps was downloading, but the install process failed.
The issue also affected YouTube TV and the movies and TV shows people purchase through Google TV. The platform was fixed after more than an hour.
DownDetector website showed severe user reported problems with YouTube, indicating the problem was widespread and numerous users on Twitter reported that YouTube wasn't working for them.
"If you're having trouble watching videos on YouTube right now, you're not alone and our team is aware of the issue and working on a fix. We'll follow up here with any updates," YouTube said in a tweet.
"...And we're back. We're so sorry for the interruption. This is fixed across all devices & YouTube services, thanks for being patient with us," YouTube said.
Earlier, the DownDetector graph peaked with more than 280,000 user reports in less than an hour.
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